A FEW GOOD THINGS TO KNOW
Questions before
you plug in?
Slow is smooth. If something feels unexpected, pause and verify before continuing.
How can I check that my device is genuine?+
Buy from Trezor or an authorized reseller, check your package for signs of tampering, and complete the authenticity checks shown by official Trezor Suite. If anything seems altered or unexpected, do not use the device; contact Trezor through its official support site.
What if I already have a wallet?+
Choose the recovery option only if you understand the process and have your existing backup. Enter recovery words on the device itself, following its trusted on-device flow—never into a computer or website. If you are unsure, stop and consult Trezor’s official guidance.
Where should I get help?+
Use the help center linked from trezor.io and verify the domain yourself. Be wary of unsolicited messages, search ads, and anyone asking for remote access, a PIN, or recovery words. Official support will never need your secret backup.